Episodes 1-10, COMMUNICATE FOR SUCCESS, MAKE AN IMPACT
COMMUNICATING FOR SUCCESS
EPISODE 1
Ask Away: Be sure to ask enough questions and avoid the worse mistakes.
Jelena Simonovic, How to ask better questions at work, January 20, 2022 https://pumble.com/blog/ask-questions-at-work
How To Ask for Help at Work, Indeed, February 23, 2021 https://www.indeed.com/career-advice/career-development/how-to-ask-for-help-at-work
EPISODE 2
Grapevine Awareness: Run a mile from taking part in rumour and gossip
Dana Wilkie, Workplace Gossip: What Crosses the Line? SHRM
Marcel Schwantes, 9 Ways to Get Rid of Workplace Gossip Immediately, Inc, Jan 2017
How to counter rumours on the grapevine, Cutting edge PR, 1 Jun, 2020,
EPISODE 3
Cut the Cuss: Why inappropriate language can undermine your impact.
Dana Wilkie When a Foul Mouth Might Get You Fired—And When It Might Not, SHRM.org, August 4, 2017, https://www.shrm.org/resourcesandtools/hr-topics/employee-relations/pages/profanity-at-work-.aspx
James V. O'Connor, The Complete Book on How to Curb Your Cursing a self-help book on how to curb swearing, 2000,
EPISODE 4
Name Magnet: Why names matter and how to remember them.
Elle Hunt, 10 essential tricks for remembering people’s names Guardian,Thu 2 Sep 2021
Catherine Clifford,11 memory hacks to remember the names of everyone you meet
Make it, Oct 6 2016
American Psychological Association, Remembering Other People's Names Can be Learned Easily in a Game, 2000
EPISODE 5
Minding Manners: “please” and “thank you” could be your secret weapon.
Lyla Grant, Do manners matter anymore? Answer Rate, December 26, 2021
Frank Sonnenberg, Mind Your Manners, 2015
Penny Herscher, Do Manners Matter Anymore in Today's High Tech World? Inc
C. Porath, The Leadership Behavior That’s Most Important to Employees, HBR, by May 2015
EPISODE 6
Chit chat chucker: How constant gabbing may do you harm.
Keith Mishler, 9 quick tips for handling overly social employees, Insperity,
Krishna Reddy How to Stop Office Chit Chat? Biggest Time Waster at Work, Wisestep,
EPISODE 7
Story Teller: Polish your storytelling skills to make a bigger impact
How to Become a Great Storyteller, MasterClass, Sep 7, 2021,
Eight ways to be an effective storyteller at work, February 2, 2019,
Youtube on science of storytelling:
EPISODE 8
Joker: Using your brilliant sense of humour
Be a Joker, Not a Jerk: 7 Dos and Don'ts of Workplace Humor; Salary.com, January 18,
2012,
Susan Krauss Whitbourne, Does Everyone Really Love a Joker? (Does Anyone?) March 31, 2015,
Jared Shelly, Four Ways to Pacify Your Funny Coworker and Actually Get Stuff Done, Convene,
EPISODE 9
Non-verbal: Watch peoples’ body language for essential insights.
Understanding Body Language and the Workplace, Indeed, August 23, 2021
Frank Giannotti, The effect body language can have on your life & career, EHL Insights,
The 10 Most Awkward handshakes of all time,
EPISODE 10
Lovely listener: Become a terrific listener and watch your impact expand
Robin Abrahams and Boris Groysberg, How to Become a Better Listener Harvard Business Review, December 21, 2021,
6 Winning Phrases for Active Listening so You Can Become a Better Listener at Work
